FAQs
What is The Joey Post?
The Joey Post is a monthly mail subscription inspired by the Australian bush. Each delivery is thoughtfully designed to arrive by post.
Who is The Joey Post for?
The Joey Post is made for curious children, adults who love illustrated paper goods and small rituals, families looking for something thoughtful to arrive by post, and anyone drawn to Australia’s animals, landscapes, and changing seasons.
How does the subscription and billing cycle work?
The Joey Post runs on a monthly billing cycle.
Each month’s billing period runs from the 16th to the 15th.
For example, orders placed between January 16 and February 15 (11:59pm) receive the February letter. Orders placed from February 16 onwards receive the March letter.
Letters are posted on or around the 20th of each month.
When will my letter be sent?
Relative to the billing period above, letters are posted on or around the 20th of each month. Please keep in mind these are sent stamped and untracked to keep the subscriptions affordable.
How do I manage my subscription?
You can manage your subscription through your account.
From there, you can update your address, pause or cancel your subscription, and manage payment details.
This is the fastest way to make changes, without needing to email.
Where do you ship and how long does delivery take?
The Joey Post ships worldwide from Australia. Shipping is free and included in the monthly subscription price.
All letters are sent via untracked snail mail to keep the subscription affordable.
Estimated delivery times:
- Australia: 5–10 business days
- New Zealand: 7–14 business days
- United States, UK, Europe: 10–25 business days
- Rest of the world: delivery times may vary
International delivery times can vary due to customs and local postal services.
What if my letter doesn’t arrive?
Because letters are sent untracked, occasional delays can happen.
If your letter hasn’t arrived after a reasonable amount of time, please get in touch and we’ll do our best to help!
Can I give The Joey Post as a gift?
Yes! What a beautiful idea. You can use the recipient’s name and address at checkout.
How can I contact you?
You can reach us via the contact page on the website.
I love receiving a little letter about Joey and friends. My 6 year old granddaughter and I love reading it together, then she colours in the colouring sheet and I enjoy the other little goodies that are included. We both get excited when the letter arrives in our mailbox. I love that we have a little something special to look forward to each month.
I love that little surprise in the mail every month. The letter is beautifully written. And little surprises in my letter every month.. details about an Aussie animal and lovely card picture. I love being apart of this snail mail club. Thank you Joey post xx
A lovely little surprise to look forward to every month, every piece being put together with such care and purpose. The Joey Post brightens my day every time I receive one!
I’ve always wanted to join a snail mail club, and nothing tickled my fancy enough until the Joey Post popped up on my feed. It’s lovely to have something to look forward to each month, and to know I’m supporting an Aussie artist. I recommended it to my friend, and she loves it too.
The Joey Post is worth every penny for me :) We've lost the art of snail mail and this has brought so much nostalgia and something real in my hands to enjoy. I love collecting the artworks and reading the letter each month. Something nice to look forward to. A beautiful concept, thank you.